Your buyer opened the box and the item is broken — and the carrier’s claim form wants proof: what it sold for, what condition it left in, and how it was packed. Sellers lose winnable claims because that proof was thrown away, never photographed, or built from memory weeks later. That is the problem the Shipping Carrier Damage Claim Kit from DealShore was built to solve. It does not state any carrier’s policy, it guarantees no outcome, and it does not argue with the buyer for you. It builds the claim in the right order, while the evidence still exists.
What the kit is, in plain terms, is a 10-page printable PDF system plus a working spreadsheet tracker, made for USPS, UPS, and FedEx damage claims. It starts with preservation: the damaged item, the outer box, the inner packing, and the buyer’s photos and exact words, kept before anything is repaired, resold, or discarded. Then it builds the dossier — the sale record, pre-shipment condition photos, and the packing record — assembled only from papers that already exist, with anything missing named honestly, never reconstructed.
It was created because the first day decides most claims. In the rush to calm a buyer, sellers refund, toss the broken item in the trash, flatten the box for recycling, and only then open the claim form and discover it asked for exactly the things they just threw away. A kit that forces preserve first, dossier second, filing third turns a stressful message into a sequence you can follow on the worst shipping day of the month.
Inside, the START HERE page explains where your files live in your Etsy account and which file is for what. The Moment This Solves page states it in one line: a broken item answered with a record. Preserve First covers keeping the item, box, and photos. The Value and Packing Dossier walks through proving value and condition from real records, with gaps named. The Shipment Record copies every event from tracking into one timeline. File the Claim gathers what a carrier form asks for, ready to copy in, in the carrier’s own order. Replies, Inspections, and Follow-Up logs every reply, inspection request, and deadline in exact words. The Buyer Side page records refunds and updates separately, so the buyer track and the carrier track never contradict each other. Prevention closes the kit by turning the case into packing habits that hold for the next shipment.
Who is it for? Marketplace and online sellers who ship fragile or valuable items and have had, or expect to have, a carrier damage claim. Resellers whose proof lives scattered across photos, receipts, and message threads. And any seller who wants the packing and condition record built at shipping time, before a claim ever exists, instead of reconstructed after one lands.
How to use it: the day a buyer reports damage, work the Preserve First pages and nothing else — ask for the buyer’s photos and exact words, keep the item, box, and packing, and discard nothing. Next, assemble the value and packing dossier from real records and name any gap honestly. Copy the tracking timeline, file the claim from the filing page, and log every carrier reply and buyer update as it happens. The included spreadsheet keeps the whole picture current: a claim log — the demo shows 3 claims logged with 2 marked Paid — an evidence index, and a cost log totalling $97 from demo receipts of $85 plus $12.
This kit is a general record-keeping tool you complete from your own sale, packing, and carrier records. It is not legal advice — consult an attorney about your situation. It states no carrier policy, filing deadline, or coverage rule as applying, and guarantees no outcome.
Preserve first, then file from the record:
Get it on DealShore: https://dealshore.com/shipping-carrier-damage-claim-kit/
Get it on Etsy: https://dealshore.etsy.com
Get free sample pages + new kit alerts — email contact@dealshore.com