EXCERPT: The eBay INAD Defense Kit runs on free apps, any phone, and a printer — here’s the software, devices, and tools that work with it.
A dispute doesn’t wait for you to be at your desk. The buyer opens the case from their phone, eBay’s clock starts ticking immediately, and your first response matters most. The eBay INAD Defense Kit is built so you can fight back from wherever you are — with software that costs you nothing.
What opens it: free software
- Adobe Acrobat Reader (free) — opens the flat printable PDF and the fillable PDF on any device. This is your main tool.
- Apple Files / Preview (free, built-in) — on iPhone, iPad, or Mac, tap-type straight into the fillable timeline worksheet and templates.
- Any Android PDF reader — the fillable PDF works in your phone’s built-in viewer. No extra downloads needed.
- Google Sheets (free) — opens the .xlsx tracker in your browser or the Sheets app: disputes tracker with color-coded days-left, listing evidence audit scoring, win-loss record with auto-totals. Microsoft Excel works too if you have it.
Everything is standard, off-the-shelf software. Nothing exotic, nothing to buy.
What devices it works on
- iPhone — screenshot your listing photos from the app, fill the dispute timeline worksheet in Files, copy-paste the buyer message templates straight into eBay messages.
- Android — same workflow. Your listing photos, your case deadlines, your templates, all in one hand.
- Desktop (Windows or Mac) — best for the spreadsheet work: auditing your listings against the evidence checklist, reviewing the win-loss totals, archiving closed cases.
- Printer (any home printer) — the ink-friendly B&W version keeps printing cheap. Keep a printed First-Hour Action Plan near your packing station so you never hunt for it when a case lands.
What pairs with it
The kit’s evidence checklists assume you can document what you sell. That means:
- Your phone camera — the pre-listing checklist asks for photo standards and serial/identifier capture. Sharp, honest listing photos are your first line of defense; take more than you think you need.
- eBay’s own case page — always copy deadlines from YOUR case page into the timeline worksheet. The kit says this plainly: eBay’s processes change, so your case page is the authority, not the worksheet.
- [Affiliate slot: shipping scale or thermal label printer for resellers] — the kind of packing-station gear that turns “I shipped it” into logged, weighed, tracked proof — the exact records the Disputes Tracker is built to hold.
Doing it manually vs. using the kit
You could handle a dispute with a notebook and your memory of the listing. For one case, maybe that works. But INAD defense is a system problem: the photo you didn’t take before listing, the serial number you didn’t record, the deadline you read wrong. The kit turns all of that into a repeatable routine — a pre-listing checklist that builds the armor, a first-hour plan that stops panic moves (never refund in a panic), an escalation template with an Exhibit A/B/C evidence index, and a post-case archive so every closed dispute makes you stronger.
Compared to forum advice — which is scattered, sometimes outdated, and full of “I think eBay does X” — the kit gives you one consistent workflow and a tracker that scores your listings before a buyer ever clicks “open a case.” Anything under 80% on the evidence audit is a dispute waiting to happen. Fix it now, not after the claim.
Get the kit
FACTS WIN DISPUTES. FEELINGS DON’T. Get the eBay INAD / Return Abuse Defense Kit for $19.95, or find DealShore on Etsy.
Get free sample pages + new kit alerts — email contact@dealshore.com