The STR Guest Injury Incident Report Pack has to work on the worst day of a stay: starting a record from your phone while details are fresh, indexing photos before they scatter, and later handing a complete file to a platform or insurer. It was built accordingly — a fillable PDF you can tap-type on your phone, flat PDFs for printing and writing by hand, and a spreadsheet that keeps incidents, follow-ups, and evidence together. No special software and no subscription. This guide covers what opens each file, which device fits each step, and an honest comparison with the usual alternative: reconstructing the incident later, from memory.
The download contains five files: a flat printable PDF in US Letter, the same pack in A4, an ink-friendly black-and-white US Letter PDF, a fillable PDF with 85 tap-type fields, and an incident tracker spreadsheet in .xlsx format. A black-and-white A4 version is offered as a bonus through the thank-you message. It is an instant download — nothing ships.
For PDFs, free Adobe Acrobat Reader is the dependable default, particularly for the fillable version, because it fills and saves form fields consistently on iPhone, Android, tablet, and desktop. On iPhone and iPad, Apple Files and Preview open the flat PDFs for reading and markup — handy for reviewing the record against your messages before you share it. On Android, Acrobat Reader or the built-in viewer covers viewing and filling. On Windows and Mac, Chrome, Edge, Firefox, and Safari open the PDFs in the browser, but Acrobat Reader is the safer choice for the copy you fill, save, and keep as the incident file. Keep one folder per incident — the record, the witness log, the numbered evidence, and the notification proofs — so the whole file can be handed over as one piece.
The tracker opens in Microsoft Excel and in Google Sheets — Sheets is free with a Google account and keeps the tracker reachable from the phone on the day itself and from the computer when a follow-up or a notification needs logging weeks later. The workbook contains an incident log — the demo rows show 3 incidents logged and 2 marked notified; replace them with yours — plus a follow-up log and an evidence log. Free LibreOffice Calc opens the .xlsx file too. A practical routine: start the record the same day, even if some fields honestly stay ‘unknown’ until later.
On devices: a phone is the incident tool — the record started, witnesses logged, and photos taken and indexed, all in one hand, on the day. A desktop or laptop is best for assembling the complete file for a platform or insurer, on a full screen, and for printing a clean copy. A tablet sits between the two, comfortable for reviewing the whole file end to end. For printing, any standard printer works — use the US Letter or A4 file to match your paper, and the black-and-white version to keep everyday printing cheap.
Pairings cover the stays around the incident. Inside DealShore, the AirCover Damage Claim Filing Kit takes over when property damage runs alongside the incident. The STR House Rules Acknowledgment & Violation Log proves which rules were signed before check-in. The Airbnb Party Shut-Down & Eviction Incident Report is the pair for the serious incident itself, documented as it unfolds. [Affiliate slot: first-aid kit and basic safety supplies for rental properties] [Affiliate slot: document scanner app for witness notes, receipts and notification proofs]
Against the alternatives, honestly: reconstructing an incident from memory is free, and it is what most hosts do — but dates blur, witness names are lost, the guest’s own words get paraphrased, and notifications have no proof attached. A generic incident form downloaded from the internet gives you a page, but no evidence index, no follow-up structure, and no notifications log, so the file around the form still has to be invented under pressure. Writing your own system from scratch is doable — the pieces usually missed are keeping the guest’s account in exact words, and writing ‘unknown’ instead of guessing. This pack’s value is that complete chain, ready before it is needed. Its limit is plain: it documents an incident; it makes no fault, cause, or coverage finding, and it replaces neither medical care nor professional advice.
This pack is a general incident-documentation tool you complete from your own stays. It is not legal advice, consult an attorney about your situation, and it is not medical advice — seek medical care for any injury. It states no insurance, liability, or platform rule as applying.
Get the STR Guest Injury Incident Report Pack here:
Get it on DealShore: https://dealshore.com/str-guest-injury-incident-report/ Get it on Etsy: https://dealshore.etsy.com
Get free sample pages + new kit alerts — email contact@dealshore.com