Live selling moves fast — and that is exactly why disputes are hard. A buyer says the item that arrived is not the item that sold, a pull winner says their bundle was short, and without a record it becomes your memory against theirs. That is the problem the Whatnot Live Show Dispute & Run-of-Show Log from DealShore was built to solve. It does not state any platform policy, it guarantees no outcome in a dispute, and it does not slow the show down. It makes every show produce its own record, in three passes: before the camera, during the show, and at the packing table.
What the log is, in plain terms, is a 10-page printable PDF system plus a working spreadsheet tracker. It starts before the camera: a run-of-show page written in advance, with categories, featured items, and giveaways in order, and recording confirmed on. During the show, a sale log captures each item as described on camera, the winning buyer, and the final price, while a separate pulls, bundles, and giveaways log records who got what, in order. After the show, a packing match-up checks every parcel against its sale-log line before labels print.
It was created because most wrong-item disputes are actually born at the packing table, not on camera — and that is the one place they can still be stopped. Sellers who log nothing have to answer a dispute by rewatching a whole show and guessing which parcel held which item. A log that ties each sale to a buyer, a price, and a checked parcel turns that scramble into a lookup.
Inside, the START HERE page explains where your files live in your Etsy account and which file is for what. The Moment This Solves page states it in one line: memory answered with a record. Run-of-Show covers setting the show before you go live. The Sale Log records item, buyer, and price as it happens. Pulls, Bundles, and Giveaways records who got what, in order. Packing and Shipping Match-Up checks each parcel against the log before labels print. Dispute Intake copies the buyer’s claim in exact words. Response and Resolution logs dated steps, in writing, to the outcome. Show Review closes the kit by turning the night’s patterns into fixes for the next show.
Who is it for? Whatnot sellers and other live-show sellers who run fast shows with pulls, bundles, and giveaways. Sellers who have answered even one wrong-item or short-bundle dispute from memory. And any live seller who wants the packing table to catch mistakes while they are still fixable, instead of meeting them in a dispute days later.
How to use it: before the show, write the run-of-show and confirm recording is on. During the show, log each sale and each pull as it happens — item as described on camera, winning buyer, final price. After the show, work the packing match-up parcel by parcel before any label prints. If a dispute arrives anyway, copy the claim in exact words on the intake page, answer from the sale log, the packing record, and the recording timestamp, and log every step to its outcome. The included spreadsheet keeps the season view current: a sale log — the demo shows 3 sales logged with 2 marked Shipped — a dispute log, and a show log totalling 21 demo items across 2 shows.
This log is a general record-keeping tool you complete from your own shows and records. It is not legal advice — consult an attorney about your situation. It states no platform policy or dispute deadline as applying, and guarantees no outcome.
Let the record answer, not your memory:
Get it on DealShore: https://dealshore.com/whatnot-live-show-dispute-log/
Get it on Etsy: https://dealshore.etsy.com
Get free sample pages + new kit alerts — email contact@dealshore.com